Our website address is: https://dev.spwellness.in.
This page informs you of our policies regarding our products, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the products and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of (add date) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Return, Refund and Cancellation Policy
After placing the order customer can cancel the order within 1 day if he/she wish to. And the Refund would be made within 10 working days with the same payment mode. Our account department would get in touch with you this for. To return the order, kindly email us the following details:
- Customer’s Name
- E-mail Address
- Phone Number
- Product ID
- Order ID
- Date of Purchase
- Description of Defect
- Reason for Replacing Product
All above fields are compulsory to provide in the email.
All returned products must have:
- Their original packaging
- Price Tags
- Original Invoice
Our email address is: care@spwellness.in
We do not entertain return in any circumstances.
Return
Any defective or wrongfully supplied product can be returned within 24 hours after receipt of an order. To place any return request, please email us at <Enter your email ID> with subject line ‘Return Order: Order ID<Provide your Order ID>‘ along with the below details:
- Customer’s Name
- E-mail Address
- Phone Number
- Product ID
- Order ID
- Date of Purchase
- Description of Defect
- Reason for Replacing Product
All the above fields are compulsory to provide in the email. Once we receive the email from your side, you will be notified of the next step over an email or Phone number.
All returned products must have:
- Their original packaging
- Price Tags
- Original Invoice
The time to replace the returned items will be subjected to availability and will be notified to the customer via email.
Refund to be processed within 7-10 working days via the original mode of payment after the returned products have been received.
Shipping Policy
We usually ship the product within 2 working days after receiving the order.
Please mention the Shipping cost if would be included and the free shipping applicable on certain amount.